Frequently Asked Questions


We've collected the most frequently asked questions about YEZZ phones and answered them here. Select Contact Us to make a specific question you can't find here.
Contact Us
  • What is the warranty period on my Yezz phone?

  • I would like to know the cell phone’s prices. How can I get this information?

  • In which countries I can buy Yezz phones?

  • I bought a Yezz phone and I would like to connect to the internet. What configuration should I have in my phone?

  • Can I access Facebook and Twitter in my phone?

  • Can I use my Yezz phone in any country?

  • What is the meaning of the term “GSM”?

  • What is the meaning of the term Quad-Band?

  • How do I configure my Andy to access the Internet?

  • How do I change the location of my apps to the microSD card on my Andy phone?

  • How do I enable USB debugging on my Andy phone?

  • How do set custom ringtones to contacts on my Andy phone?

  • How do I use my MP3 songs as ringtones on my Andy phone?

  • How do I enable the HOTSPOT feature my Andy?

  • How do I factory reset my Andy?

  • How I can make a screen shot of my Andy?

  • How do I send an audio file or image by Bluetooth?

  • How to add a Google account on my Andy?

  • How do I find my phone model?

  • When the WI-FI and 3G are on, which have a higher priority?

  • How do I change the time that the screen remains on in my Andy phone?

  • How do I copy my contacts from the SIM card(s) on my Andy phone?

  • How do I copy my contacts to the SIM card(s) from my Andy phone?

  • If I lose my phone, is there an option to track it?

  • How do I delete an icon from the home screen on my Andy phone?

  • How do I change the background image of the home screen on my Andy phone?

  • How do I add or remove widgets to my Home screen (Android 4.2 to 4.3)?

  • How do I add or remove widgets to my Home screen (Android 4.4)?

  • How do I download Yezz store?

  • Why does my phone heat up?

  • How to prolong the battery life of the phone?

  • How can I find the IMEI or serial number on my phone?

  • Why is the internal memory is less than what is indicated by the technical specifications of my phone?

  • Which are the steps to change the APN Settings on my Andy phone for the AT&T Network?

  • I’m a cell phone wholesaler, and I’m trying to distribute the brand. Who can I get in touch with to get the related information?

  • I own a store and I would like to sell the Yezz brand in my store. Who can I get in touch with to get the related information?